Turtle Beach Rewards Program Terms

TURTLE BEACH REWARDS PROGRAM TERMS

TURTLE BEACH REWARDS PROGRAM TERMS

Effective Date: June 24, 2026

The Turtle Beach Rewards Program (the “ Program”) is brought to you by Voyetra Turtle Beach, Inc. and its affiliates (collectively, “ Turtle Beach,” “ we,” “ us,” or “ our”). These Turtle Beach Rewards Program Terms (these “ Terms”) constitute a legal agreement between you and Turtle Beach.

PLEASE READ THESE TERMS CAREFULLY. BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. PARTICIPATION IN THE PROGRAM IS ALSO SUBJECT TO TURTLE BEACH’S TERMS & CONDITIONS, WHICH ARE HEREBY INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PARTICIPATE IN THE PROGRAM.

IF YOU ARE IN THE UNITED STATES, THESE TERMS CONTAIN AN ARBITRATION AGREEMENT, WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST TURTLE BEACH TO BINDING AND FINAL ARBITRATION. UNDER THE ARBITRATION AGREEMENT: (1) YOU WILL BE PERMITTED TO PURSUE CLAIMS AGAINST TURTLE BEACH ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND (2) YOU WILL BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS ONLY. The arbitration agreement does not apply to you if you are outside of the United States.

Turtle Beach reserves the right, in its absolute discretion, to cancel, terminate, change, suspend, or modify any aspect of the Program at any time and for any reason. Except as expressly provided in these Terms (including Sections 6 and 10), Turtle Beach will not change the expiration date of Points that you have already earned in accordance with these Terms. If we make changes to these Terms, we will post the amended Terms on our website and update the “Effective Date” above, and we may also notify you by email or through your Turtle Beach account. Your continued participation in the Program after the amended Terms become effective will confirm your acceptance of the changes to these Terms. If you do not agree to the amended Terms, you must stop participating in the Program.

You may not participate in the Program if doing so would be prohibited by any applicable law, regulation, or professional code of conduct. Turtle Beach further reserves the right to disqualify you at any time from participation in the Program if you do not comply with these Terms. Turtle Beach’s failure to enforce any term of these Terms shall not constitute a waiver of such term.

1. About the Program
   The Program is one way in which Turtle Beach endeavors to reward and thank loyal customers. Program participants may earn points (“Points”) in the ways (each, a “Rewards Milestone”) set forth on Turtle Beach’s rewards page (as it may be updated from time to time, the “Rewards Page”).

2. Program Period
   This Program will continue until cancelled, terminated, suspended, modified, or converted to another rewards or similar program by Turtle Beach (“Program Period”). The following Sections will survive any cancellation or termination of the Program Period: Sections 2, 6, 9, and 11 through 17 (inclusive).

3. Eligibility
   To participate in the Program, during the Program Period, you must (a) be eighteen (18) years or older, (b) create a Turtle Beach account, (c) opt in to enroll in the Program, and (d) be a resident of the United States. Employees, officers, and directors of Turtle Beach or its affiliates, and their immediate family members (spouse, siblings, children, and parents, regardless of where they live) or members of the same households (whether related or not) are not eligible to participate in the Program.

4. Program Participation
   Once you are enrolled in the Program, you will be able to earn Points. You will be solely responsible for maintaining the accuracy and security of your Turtle Beach account. Turtle Beach is not responsible for unauthorized use of your Turtle Beach account, lost or stolen Points, or undeliverable emails. We may provide functionality to allow you to share information about Turtle Beach’s programs and services through email or social media sites such as Facebook, Instagram, and Twitter.

5. Points Redemption
   The more Rewards Milestones you satisfy, the more Points you can earn! Points will be available to redeem, in accordance with the Rewards Page, at checkout when purchasing products sold by Turtle Beach via its website, provided that you must be logged into your Turtle Beach account in order to redeem Points. The Rewards Page may list additional ways to redeem Points. The Points-to-dollars conversion ratio and limitations on your use of Points (including, without limitation, any maximum number of Points that can be redeemed in a single transaction) are set forth on the Rewards Page. Rewards Milestones and other Point-earning opportunities, the number of Points associated with each Reward Milestone, the products towards the purchase of which Points may be applied when redeemed, and all other details of the Program are subject to change at any time and for any reason, at Turtle Beach’s sole discretion, as permitted by applicable law. Any such changes will be effective when posted on the Rewards Page or in amended Terms, or as otherwise stated by Turtle Beach.

6. Restrictions
   Points are issued for promotional purposes only and are not redeemable for cash. Points are not transferable. No substitution of any Points, or portion thereof, is permitted. Points may not be sold, transferred (by operation of law or otherwise), or assigned to, or shared with, any other individual for any purpose. You are solely responsible and liable for any federal, state, and/or local taxes applicable to your participation in the Program.

You agree that you will not attempt to mislead anyone in connection with the Program, whether by affirmative representation, implication, or omission. You further agree that you will not “spam” anyone with invitations or requests to join the Program or in any other way that may be considered spam, and that you at all times will remain compliant with CAN-SPAM and all other applicable laws. Any distribution of information relating to the Program or your Points that could constitute unsolicited commercial email or “spam” under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your Turtle Beach account and exclusion from the Program.

If you earn Points or other benefits in exchange for posting, sharing, endorsing, reviewing, or otherwise promoting Turtle Beach or its products or services (including through social media), you must clearly and conspicuously disclose your relationship with Turtle Beach and/or that you received Points or other incentives, as required by applicable law.

Turtle Beach reserves the right, at its sole discretion, to prohibit you from participating in, or continuing to participate in, the Program or in any aspect of the Program if Turtle Beach deems or suspects that you have engaged in, or have attempted to engage in, any of the following: (a) breach of these Terms or violation of any law, statute, or governmental regulation; (b) damaging, tampering with, or corrupting the operation of the Program or related services; (c) acting with intent to annoy, harass, or abuse any other person; (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed, in the sole discretion of Turtle Beach, to be generally inconsistent with the intended operation of the Program. Upon any such prohibition by Turtle Beach, any Points accrued will automatically expire and become unredeemable and any other feature associated with your participation in the Program will become inactive.

7. Points Expiration
   Any earned Points will expire two (2) years from the date on which they are earned.

8. Communications with Turtle Beach
   By joining the Program, you agree to receive transactional and administrative communications regarding the Program from Turtle Beach (such as communications about your Points, redemptions, and changes to the Program). In addition, you agree to receive marketing communications with offers, events, and other promotions from Turtle Beach. You can unsubscribe from marketing communications at any time by clicking on the “unsubscribe” link in the footer of the emails or contacting us at privacy@turtlebeach.com. Unsubscribing from marketing communications will not, by itself, unenroll you from the Program; however, you may no longer be eligible to earn Points for any Rewards Milestone that requires you to be subscribed to marketing emails. If you request deletion of your information in accordance with any rights you may have under applicable data privacy laws, you will be unenrolled from the Program.

9. Privacy
   The information you provide as a member of the Program will be processed in accordance with Turtle Beach’s Privacy Policy.

10. Your Right to Unenroll
    You may withdraw from the Program at any time by opting out of rewards when logged into your Turtle Beach Account, emailing customerservice@turtlebeach.com, or calling (855) 425-8959. Please allow 5 business days for us to process your unenrollment request. You will not be able to redeem Points after your unenrollment is processed, so if you wish to use your Points, you must redeem them before submitting your unenrollment request. Upon unenrollment, any Points accrued will automatically expire and become unredeemable and any other feature associated with your participation in the Program will become inactive.

11. Disclaimers

    1. Computer System. Turtle Beach disclaims any liability for damage to any computer system resulting from participating in, or accessing or downloading information in connection with, the Program and reserves the right, in Turtle Beach’s sole discretion, to cancel, terminate, suspend, or modify the Program should a virus, bug, computer problem, unauthorized intervention, or other cause beyond Turtle Beach’s control corrupt or compromise the administration, security, fairness, or proper performance of the Program.

12. Force Majeure. Turtle Beach shall not be liable to you for failure to provide you with any benefits contemplated by the Program by reason of any acts of God, any action(s), regulation(s), order(s), or request(s) by any governmental or quasi-governmental entity (whether or not the action(s), regulation(s), order(s), or request(s) prove(s) to be invalid), equipment failure, threatened terrorist attacks, terrorist acts, air raid, blackout, earthquake, tornado, war, unusually severe weather, explosion, labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, or any other similar or dissimilar cause beyond any of the Released Parties’ (as defined below) control.

13. Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (i) YOUR PARTICIPATION IN THE PROGRAM IS AT YOUR SOLE RISK; (ii) THE PROGRAM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS; (iii) TURTLE BEACH EXPRESSLY DISCLAIMS ALL WARRANTIES, CONDITIONS, AND TERMS (COLLECTIVELY, “PROMISES”) OF ANY KIND, WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW, OR CUSTOM, INCLUDING, BUT NOT LIMITED TO, PROMISES AS TO PRODUCTS OR SERVICES OFFERED THROUGH PARTICIPATION IN THE PROGRAM, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (iv) TURTLE BEACH MAKES AND GIVES NO WARRANTY THAT (A) THE PROGRAM WILL MEET YOUR REQUIREMENTS, (B) THE PROGRAM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS OBTAINED IN CONNECTION WITH THE PROGRAM WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE PROGRAM WILL MEET YOUR EXPECTATIONS, OR (E) ANY ERRORS IN THE ADMINISTRATION OF THE PROGRAM WILL BE CORRECTED; AND (v) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH YOUR PARTICIPATION IN THE PROGRAM IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL.

14. Release of Liability
    By participating in the Program, to the maximum extent permitted by applicable law, you release Turtle Beach and its suppliers and advertising and promotions agencies and their respective directors, officers, employees, and agents (collectively, including Turtle Beach, “Released Parties”) from any and all liability for any loss, harm, damages, cost, or expense, including, without limitation, property damages, personal injury, and/or death, arising out of or in any way connected to the Program. YOU WAIVE ANY APPLICABLE LAW THAT PROVIDES, IN SUBSTANCE: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE RELEASED PARTY.”

15. Indemnification
    You will indemnify, defend, and hold the Released Parties harmless from and against any and all third-party claims, demands, liabilities, costs, or expenses, including attorneys’ fees and costs, arising from or related to your breach of these Terms or your violation of any applicable law or regulation.

16. Limitation of Liability
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ANY OF THE RELEASED PARTIES BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, EXEMPLARY, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, FOR LOST PROFITS, LOSS OF DATA, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSSES), WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PROGRAM, EVEN IF SUCH RELEASED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE RELEASED PARTIES’ AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS OR THE PROGRAM EXCEED ONE HUNDRED DOLLARS ($100.00).

17. Binding Arbitration (UNITED STATES ONLY)
    This section (the “Arbitration Agreement”) applies to you if you participate in the Program from the United States.

Any controversy or claim arising out of or relating to the Program shall be settled by binding arbitration in a location determined by the arbitrator(s) (provided that such location is reasonably convenient for both parties) or at such other location as may be mutually agreed upon by the parties, in accordance with the procedural rules for commercial disputes set forth in the Comprehensive Arbitration Rules and Procedures of JAMS then prevailing (“JAMS Rules and Procedures”), and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitrator(s) shall be selected pursuant to the JAMS Rules and Procedures. The arbitrator(s) shall apply New York law, consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law. In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Turtle Beach will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator(s) deem(s) necessary to prevent the arbitration from being cost-prohibitive. If any part of this Arbitration Agreement is deemed to be invalid, unenforceable, or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this Arbitration Agreement shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, or illegal part were not contained herein. If, however, the portion that is deemed invalid, unenforceable, or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this Arbitration Agreement shall be null and void, and neither party shall be entitled to arbitrate its dispute. Upon filing a demand for arbitration, all parties to such arbitration shall have the right to discovery, which discovery shall be completed within sixty (60) days after the demand for arbitration is made, unless further extended by mutual agreement of the parties. THE ARBITRATION OF DISPUTES PURSUANT TO THIS ARBITRATION AGREEMENT SHALL BE IN THE APPLICABLE PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR(S) MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED. DO NOT PARTICIPATE IN THE PROGRAM IF YOU DO NOT AGREE TO HAVE ANY CLAIM OR CONTROVERSY ARBITRATED IN ACCORDANCE WITH THIS ARBITRATION AGREEMENT.

16. Governing Law
    If you are in the United States, all issues and questions concerning the construction, validity, interpretation, and enforceability of these Terms, or the rights and obligations of the parties in connection with the Program, shall be governed by, and construed in accordance with, the laws of the State of New York, U.S.A., without giving effect to the conflict of laws rules thereof, and any matters or proceedings that are not subject to arbitration as set forth herein and/or for entering any judgment on an arbitration award shall take place in the federal and state courts located in the Southern District of New York, U.S.A.

If you are in Canada, the laws of the province in which you reside and the laws of Canada applicable therein will apply to all disputes and the interpretation of these Terms, and the courts of the applicable province will have non-exclusive jurisdiction over any dispute arising from or related to these Terms or your participation in the Program.

If you are in the UK or Australia, English law or Australian law, as applicable to your jurisdiction, will apply to all disputes and the interpretation of these Terms, and the English courts or Australian courts, as applicable, will have non-exclusive jurisdiction over any dispute arising from or related to these Terms or your participation in the Program.

Nothing herein shall affect your rights under applicable consumer law in the country where you are resident, including your ability to bring a claim against us in the courts of that country. If you are a resident of Scotland or Northern Ireland, this also means you can bring a claim against us in the Scottish or Northern Irish courts.

17. General Terms
    These Terms, together with all terms incorporated herein by reference, constitute the entire agreement between you and Turtle Beach concerning participation in the Program. In the event of any conflict between these Terms and any terms incorporated herein by reference, these Terms control. The failure of Turtle Beach to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms will remain in full force and effect. The section titles in these Terms are for convenience only and have no legal or contractual effect. A person who is not a party to these Terms shall have no right to enforce or receive the benefit of any of these Terms.